Nirubiha Aravinthan
03.02.2025
Thank you for giving always (past 4 years) great food and kind services. We were very greatful for giving us extras just after we had gone through the burglary. It was devastating but your kind gesture made the difference.
I have "friends" but only few expressed this kind of attitude.
Thank you.
From
Mary and family
Kayleigh Cousins
31.01.2025
Went here whilst staying at a local Airbnb. And it went way above our expectations! As soon as you walk in, the atmosphere is wonderful. Our waitress was attentive and lovely from start to finish. Portion sizes are generous, even the starters. We both had #32 Prawn curry. One of the best curries we have had! The spices and taste were amazing. Food was fresh and great quality. Just sad this isn’t our local! Definitely would come back if we are in the area.
Adam Wearing
16.01.2025
Best Thai food I've ever had
Lesley
07.01.2025
Popped in spur of the moment for lunch.
Enjoyed the Red Thai prawn curry Green chicken curry for starters fish cake and spring rolls and drinks.
Roasted banana pudding.
It was delicious and great service.
Levi Butler
29.12.2024
We found this very nice restaurant on the way back from a road trip and it was a blessing. The food was very tasty and the portions are very sufficient. Not to mention the price which was very reasonable. There were only 2 staff working and they didn't fail to be really kind and efficient. I would highly recommend this place to anyone!
Francesca George
06.12.2024
Food was really good, everything was a decent portion! starters were all decent sizes.
Ice creams for desert are tasty but a little grainy.
The atmosphere is nice but it was loud
Fraser Angus
29.11.2024
Flavorless mushy food will never go again.
Trish Giggle
26.11.2024
Our takeaway meal today was, as always, First Class. The flavours are just amazing, nothing overpowering, just delicious. We are now making this a regular, monthly, event - long may it continue!
Melanie Collett
04.09.2024
Delicious 😋
Tanya Palmer
27.08.2024
If you are looking for authentic Thai food or something close, don’t go to the Thai Rack. The food is disappointing, as is the service. Simply too busy to pay attention.
Everything is over sauced and heavily laden with sugar and salt. We were told that rather than serve authentic cuisine, they cook for the local palette. That’s understood. They are catering to the market. But to be told that we, as customers, should request authentic Thai food is problematic. Surely the onus is on the restaurant to offer both as does another Thai venue in Royston?
This restaurant has clearly found its niche that is to trot out British style Thai dishes for locals. So if that’s not for you, please don’t bother and if you’ve travelled in Asia then stay well away.
The sweet and sour chicken was drowning in sauce: more a soup than a stir fry. The chicken was thickly cut; a basic mistake on a good stir fry.
When I poured the stir fry liquid onto an empty plate to show how much sauce they had served, then asked if they would eat all that liquid, the response was ‘no’. So why would they expect a customer to stomach this? The dish tasted more Chinese than Thai. Just chicken drowning in too sweet and too salty a sauce. Also the colour was a high red. Perhaps artificial? The vegetables were limp due to too much fluid.
The rice was plentiful and moist but lacked any flavour. The crab tasted musty.
The pork belly was over cooked, as if reheated. No crisp on the belly fat, where any fat could be found. The fat had more of a stretchy consistency than a crispy one. The pork itself was hard, and dry. Clearly overcooked. Perhaps reheated in a microwave? The colour was off too.
The papaya salad rather than fresh and fragrant was also over sauced and limp. The same sauce as used on the soft shell crab starter, but diluted down. Again, super sweet. No bite to the vegetables.
No standard citrus, lemon grass or chilli notes, more glutinous sugary and salty soupy sauces. Apparently, made this way for us locals.
Customer service was embarrassingly poor. No one asked how our food was once we started to eat. Admittedly, the venue became more busy. But there was no interest there aside from banging out the order and leaving you to it.
We asked 12 times for the bill, which they didn’t want to provide. However, the conversation about the whole experience was very much one of excuses, and had a sickly, patronising whiff of ‘you’re trying to run a number on us’. We paid in full, of course. We wanted to pay. We insisted.
Having asked over and over for the bill, it was left for us to walk up to the bar and insist to pay again and again. At the bar, we were greeted with more excuses and contradictions as to why the food was so disappointing.
It’s not about making payment or not, it’s about the restaurant taking on feedback and treating the customer with respect. It was very much about them; their excuses and ‘guilt’ (as they said) about the food, rather than about truly listening for improvement or to grow the customer base. Please provide a positive, respectable dining experience than tell me you feel guilt.
If you love authentic Thai food, you’ll likely know where to go in Cambridge. This experience is for people who like heaps of food on the plate that heavily tastes of sugar and salt. No notes. No flavour. No fragrance. It was essentially a high class ready meal. We ate well less than half of the dishes. Just gave up.
This is the third time eating with the Thai Rack in three years as each experience to date has been a farce. We’ve always paid in full and tried to give it a go because we want to support our local venues. But no more to the Thai Rack, and refusing to pay is simply to let them off the hook as they can convince themselves it’s a con rather than genuine customer feedback. They don’t care. That was the sentiment and clear by the response and behaviour.
Then again, they have a niche but it’s not for diners who seek authenticity, or at least balanced flavourful cooking.
No star rating.
Thanks
Cate Hall
12.07.2024
We had a lovely evening here with friends. Food was outstanding, I had one of the specials which was delicious. Complementary prawn crackers to start and chocolates to finish.
Great, friendly service.
Highly recommended
Tom D
31.12.2021
Best Thai food outside of Thailand!
ben pinnington
22.06.2024
Authentic Thai restaurant & food. We eat here often and haven’t had anything less then a perfect meal, love to bring people here as the food always blows them away.
C Mac
10.06.2024
Finally made it for date night to The Thai Rack Glass House! Finding parking immediately outside the front of the restaurant, and the warm welcome from the staff was the perfect start to a delightful evening.
Choosing dishes was the hardest part – everything on the menu sounded like a taste bud vacation! We eventually took the leap with some tasty starters (calamari, and pork & prawn dumplings). For mains, we dove into the Gang Ped Yang – a duck coconut curry that was pure creamy indulgence – and the Gang Pa, not for the faint-hearted, a hot jungle curry with pork that provided a delightful kick. Steamed rice and vibrant stir-fried vegetables rounded out the feast perfectly. Husband decided to round it off with a deep-fried ice-cream ball. The food was fresh, fragrant and delicious.
We adore Thai food for its flavour explosion, but also for the way it feels lighter and healthier than some other cuisines. And, every bite brought back happy memories of our twenties spent exploring Thailand.
Prices added up quickly though, expect to pay between £60-80 (for 2) with drinks and a tip on top.
Now we’ve finally made it, we won’t leave it so long next time!
Alex Reynish
24.05.2024
Food was good. Decor was fun
James Gomm
12.05.2024
Really delicious Thai restaurant located only a couple of minutes walk from the train station, so it's conveniently located if you're visiting from out of town.
The food is delicious- we had one of their set meals and everything we had was really tasty and authentic. We'll definitely be back again.
It was very busy when we visited, so I'd recommend booking, which is very easily done through their website. All the staff were very friendly and looked after us well.
Terry Deamer
06.05.2024
Great food and superb service.
Daniel D
05.05.2024
Visited 04/05/24 (Lunch), Food was Great, Service was Friendly and Atmosphere was lovely.
tOy !!
24.04.2024
Thai Rack Glass House has left me the best impressions. Friendly hosts and staff, delicious Thai foods with beautiful presentation.
chad carter
24.04.2024
Had a lovely meal there, and everything was delicious. If you can go, do it!
Tk Katuii
21.04.2024
One of the best Thai restaurants in the UK. Authentic Thai taste. Good hospitality by the owner and staff. Will definitely come back again.
Joe
21.04.2024
The meals are just rice and frozen vegetables. It was tasteless except for the overwhelming sauces. I ordered a beef dish but in reality the beef was just a few strings of meat.
Nhookhai channel
12.12.2020
Very good thai food, good service, the good is quite spicy but I like it a lot. 😋
Victor Ponnudurai
14.04.2024
The best Thai in Herts.
prasanna rangadurai
11.04.2024
Had a fantastic dinner! Top quality ingredients, authentic flavour and wonderful service!
J Rogers
30.03.2024
Great food always and helpful team.
Martina Luisetti - ULI Dog Training
29.03.2024
The food was GORGEOUS! and what a lovely vibe, too. Beautiful ambient and the service was also warm and friendly. Will come back again.
